Frequently Asked Questions

 Denton Floyd offers online accounts for
residents 
through our Tenant Portal. Signing
up for the Tenant Portal is quick and easy,
and will allow you to PAY RENT ONLINE
& MAKE 
MAINTENANCE REQUESTS
ONLINE. 
To receive access to the Tenant
Portal, please complete this form or
call your Site Manager.


  • How do I pay rent?
  • How do I get utilities put in my name?
  • How do I make a maintenance request?
  • What is covered by maintenance, and what are my responsibilities as a tenant?
    • Plumbing
    • Lighting
    • Common Areas & Trash
    • Heat & Appliances
    • Aesthetics (paint, carpet, blinds, cabinetry, etc.)
  • What is a maintenance inspection and how often do they occur?
  • Will your maintenance crew or leasing agents have access to my apartment?
  • Can I withhold rent when maintenance repairs are not taken care of?
  • Should I buy renter’s insurance?
  • How do I qualify for the $100 resident referral program?
  • Can I sublet my apartment?
  • What happens when my roommate doesn’t pay rent?
  • I am considering a new roommate, does Denton Floyd need to be involved?
  • Can I use my deposit for my last month’s rent?
  • I lost the keys to my apartment or need access to my apartment. Who do I call?
  • My questions are not on this list. Who should I contact?

How do I pay rent?

Rent is due on or before the first of every month. Rent payments should be in the form of a personal check, a cashier’s check, or a money order (NOT WESTERN UNION), and made payable to DFPM. We will only accept one check per apartment.

Pay Online:  NOW AVAILABLE! Did you know that you can pay your rent online directly from your bank account? Interested in signing up for online access? To receive access to the Tenant Portal, please complete this form or contact us: (502) 882-8791
Call in: Please call your Site Manager or Tenant Manager to process your payment over the phone.
Mail your check:
Denton Floyd Real Estate Group
1024 South Third Street
Louisville, Kentucky 40203

*** Please be advised that we will NO LONGER ACCEPT WESTERN UNION MONEY ORDERS. We will continue to accept other types of money orders such as from a bank or the post office, just not money orders from Western Union.

How do I get utilities put in my name?

– Click here to download a copy of the LG&E Utilities Transfer Form. Or you can call LG&E at (502) 589-1444, or visit their website at www.lge-ku.com
– Links to other utilities companies such as telephone, cable, internet can be found by clicking here.

 How do I make a maintenance request?

Denton Floyd Real Estate Group is proud to offer a full service maintenance team on staff.  We also have a 24 hour response team for immediate service to emergencies.

To put in a service request, you can:

For emergencies, please call our 24/7 phone line: (502) 339-0611

What is covered by maintenance, and what are my responsibilities as a tenant?

  • Plumbing – Upon moving into your apartment all plumbing will be functioning properly and will accommodate all normal household plumbing waste as was designed. Your plumbing will not accommodate household items such as paper towels and paper dishes, napkins, tampons, toys, wads of toilet paper, balls of hair, grease, oil, table scraps, clothing, rags, sand, dirt, rocks, newspapers or any other item for which the plumbing was not designed. If the stoppage is the result of any of these items being located in the plumbing pipes, the cost of clearing the stoppage is the resident’s responsibility. We are responsible for clearing those stoppages that the plumber attests were caused by a plumbing defect.
  • Lighting – Upon moving into your apartment all lighting and electrical outlets will be functioning properly. Standard maintenance such as replacing light bulbs when they expire or are broken, is the responsibility of the tenant. If a lighting fixture, or electrical outlet is damaged by the tenant and needs to be repaired, the tenant is responsible. If the electrician determines that the lighting or electrical outlet has stopped working by no fault of the tenant, the item will be fixed at no charge to the tenant.
  • Common Areas & Trash – The tenant is responsible for keeping their unit clean, tidy, and free of debris, trash and clutter. The tenant is responsible for taking all trash to the proper receptacle  and placing it IN the receptacle (not outside of the receptacle or near the receptacle). Failure to do so will result in eviction and a termination of the lease. Any tenant found habitually littering the grounds, parking areas or common areas will also risk eviction and termination of their lease. The common areas of the apartment will be cleaned by the company, and trash will be removed from the property on a weekly basis.
  • Heat & Appliances – Upon moving into your apartment all heating units and appliances will be functioning properly. Standard maintenance such as making sure appliances are clean and free of debris is the responsibility of the tenant. If a heating unit, or appliance is damaged by the tenant and needs to be repaired, the tenant is responsible. If our maintenance personel determines that the heating unit or appliance has stopped working by no fault of the tenant, the item will be fixed or replaced at no charge to the tenant.
  • Aesthetics (paint, carpet, blinds, cabinetry, etc.) – Upon moving into your apartment all aesthetic properties will be inspected and a determination of their condition will be noted in your maintenance inspection. Standard maintenance such as cleaning and maintaining the condition of these materials inside of the apartment is the responsibility of the tenant. Damages caused by the resident are the responsibility of the resident, and the resident will be responsible for paying for damage within 30 days. An inspection of the apartment will also be conducted upon move out, and any damage to the property will be assessed and deducted from the security deposit. Any damage accumulating to cost over and above the security deposit will also be charged to the tenant.

What is a maintenance inspection and how often do they occur?

A scheduled maintenance inspection is when a maintenance team member inspects your home for items that are in need of repair, or damage caused by the resident. A maintenance inspection will be conducted upon move in, and move out of the property. Additional inspections may occur as often as once a month, or when an inspection is requested by the resident. These inspections are a way to ensure that small maintenance issues do not become larger issues, and that our residents are safe in their homes. Damages caused by the resident are the responsibility of the resident, and the resident will be responsible for paying for the damage within 30 days. Your dwelling will also be inspected for general cleanliness during these inspections. All residents are expected to maintain a reasonably clean dwelling at all times.

Will your maintenance crew or leasing agents have access to my apartment?

Yes. While privacy is important and respected, our leasing agents and maintenance crews will have to gain access to your apartment for the purpose of showing it to prospective residents, purchasers, lenders or others for repairs, maintenance, and inspections. In normal circumstances we will schedule an entry with the resident between the hours of 8am and 8pm, Monday through Saturday, and we will provide a reasonable notice of twenty-four hours. In emergencies or for items needing immediate repair or maintenance, we are not required to provide notice, and can enter the premises with no advance notice. This is a very rare occurrence.

Can I withhold rent when maintenance repairs are not taken care of?

No. Witholding rent is highly unadvisable. If the resident does withhold rent for non-repair, the owner has the right to evict them. Please refer to Kentucky Tenant-Landlord Laws for further information.

Should I buy renter’s insurance?

Yes. It is HIGHLY RECOMMENDED that all residents obtain renter’s insurance. Denton Floyd maintains general property insurance for our properties, that DOES NOT cover your personal property as a renter. Please refer the rental packet given to you when you signed your lease, or call us and we will be happy to provide you with contact information for insurance agents that we work with to help you with your insurance needs.

How do I qualify for the $100 resident referral program?

If you are a current resident, and you refer a new resident to one of our properties, this new resident simply must indicates that they were referred to us by you, you will receive a $100 credit towards your next month’s rent. The resident referral credit will be applied upon the new tenant’s execution of their lease, payment of all applicable deposits, and their first months rent.

Can I sublet my apartment?

No. You may not under normal circumstances sublet your unit. All leases must be through Denton Floyd only.

What happens when my roommate doesn’t pay rent?

All persons living at the property must sign the lease. When two or more people have signed the lease together, each person is responsible for paying the TOTAL rent each month. If a roommate fails to pay their fair portion of the rent, you must pay that rent or risk being sued for eviction and the remaining rent balance. Once the eviction process has taken place, you will still be liable to pay any remaining balance of rent due from the lease.

I am considering a new roommate, does Denton Floyd need to be involved?

Yes. All persons living at the property must sign the lease. Denton Floyd must approve all persons living in the unit, and all occupants must complete a rental application. There is a $30 fee for all rental applications. All persons on the lease are responsible all obligations of the lease, including rent payment and damage, until the final termination of the lease.

Can I use my deposit for my last month’s rent?

No. Your lease requires you to pay all rent when due. The purpose of your security deposit is to pay for any damage accrued to the unit caused by you during the lease term, including failure to clean, or completely remove your belonging upon vacating. Prior to your move-in, we will conduct a walk through inspection of the apartment to document any existing flaws and ensure your are not incorrectly held responsible for any damage. Upon the expiration of the Lease, we will conduct a final walk-through of the unit to determine if any damage has occurred, and if any additional charges will be required. Prior to your move-out we will provide you with a move out letter detailing any steps needed to be taken by you in order to maximize the return of your security deposit. Not paying your last month’s rent will likely result in a lawsuit against you.

I lost the keys to my apartment or need access to my apartment. Who do I call?

During business hours you can call Rebecca in our maintenance department at 502.882.8782. After business hours you may call our 24/7 emergency phone line at 502.339.0611. A $5 fee will apply to each new key that needs to be made. A $50 fee will apply for each lock that needs to be changed, or if your require entrance to your apartment during non-business hours.

My questions are not on this list. Who should I contact?

Please call our office at 502.339.0611 or email info@dentonfloyd.com and we will be happy to answer any additional questions.